Hassle-Free Returns, Because Confidence is Everything.
We understand—sometimes things don’t work out.
If your order isn’t quite right, we’re here to make returns simple and stress-free. Here’s everything you need to know.
How Long Do I Have to Return?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you have two options:
- Store Credit: Receive a full refund in the form of store credit when you return your item within 30 days of delivery.
- Original Payment Refund: Prefer a refund to your original payment method? Request a return within 7 days of delivery.
Please Note: Return shipping costs are the responsibility of the customer.
How to Return an Item
Returns are simple. Follow these steps:
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Email us at info@miamontreal.com with the following:
- Your order number
- The item(s) you’d like to return
- The reason for the return
- A photo if there’s a quality issue
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We’ll review your request and send return instructions if approved.
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Ship your return using the provided instructions. Once received, we’ll process your refund within 5 business days and send you a confirmation email.
Tip: Keep your return tracking number until your refund is confirmed.
What Can I Return?
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- In the original packaging with tags attached
- Not marked as Final Sale
Items that cannot be returned:
- Lingerie, tights, socks, and accessories (except bags and belts)
- Matching sets (must be returned together, not as individual pieces)
- Items purchased with store credit only (Final Sale)
Damaged or Incorrect Item? We’ll Make It Right.
If you received the wrong item or something arrived damaged, we’ll send you a replacement at no extra cost.
To request a replacement, email info@miamontreal.com with:
- A photo showing the issue
- Your order number
There’s no need to return the incorrect or damaged item. Replacements are provided in place of refunds for these cases.
What Isn’t Considered a Quality Issue?
The following are not considered defects and are not eligible for returns:
- Slight color variations due to screen differences
- Minor imperfections such as loose threads or raw edges
- Fit or sizing issues (please consult our size guide before ordering)
- Wear and tear from use, washing, or improper care
Where Is My Refund?
We process refunds within 3-5 business days after receiving your return.
Refund Timelines:
- Credit/Debit Card: Funds are sent to your bank within 5 business days (processing times may vary by bank).
- PayPal & Other Payment Methods: Processed within 5 business days after receiving your return.
- Store Credit Payments: Orders paid with store credit are Final Sale and not eligible for refunds.
Please Note: Original shipping fees are non-refundable.
Order Cancellations
We understand that sometimes plans change, and you may need to cancel your order.
- You have a 2-hour window after placing your order to request a cancellation.
- After this period, your order will begin processing and cannot be canceled.
If your order has already been processed, we kindly ask that you allow it to be delivered and then follow our Return Policy to initiate a return.
To request a cancellation within the 2-hour window, please contact us at info@miamontreal.com with your order number and cancellation request. We’ll confirm your cancellation as soon as possible.
Other Important Information:
- Exchanges: We do not offer exchanges. If you need a different size or style, return your item and place a new order.
- Return Approvals: All returns require prior approval. Items sent without authorization will not be accepted.
- Mia Montreal Items Only: We are not responsible for non-Mia Montreal items accidentally sent in return packages.
Need Help?
Our team is here for you. For any questions or assistance, reach out to info@miamontreal.com.
Thank you for shopping with Mia Montreal. We’re all about confidence—and that includes making sure you love what you wear.
